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Support
Customer support policies and available packages and add-ons
18 articles
Apricot Support | Using the Help Center
Apricot Support | Who should I contact?
Apricot Support | Support Holidays
Apricot Support | Contacting Apricot SupportHow to use Apricot's help center
Apricot Support | Best practices for contacting supportWe will guide you through the "Best Practices" of contacting Apricot Support.
Apricot Support | After Hours and Critical SupportHow to contact us when an emergency happens outside of our support hours.
Apricot Support | Apricot Chat
Setting Up a Support CallHow to schedule a support call (prescheduled consultation) using your Support Package.
Apricot Support | Case Priorities
Defect Resolution Time Frame
Apricot Support | Scheduled Maintenance
Community Portal Single Sign-On ErrorWhy am I getting a Single Sign-On error when trying to log into the Customer Support Portal?
Apricot Packages and Add-Ons | Essentials, Pro, and EnterpriseGet to know the differences between the Apricot packages that Bonterra offers.
Apricot Packages and Add-Ons | Apricot Support Packages (Free and Add-On)This article covers our different support packages and what is included for each.
Apricot Packages and Add-Ons | Platinum Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Platinum Support.
Apricot Packages and Add-Ons | Advanced Support Package
Apricot Packages and Add-Ons | ASC Program Management Bundle
Apricot Packages and Add-Ons | Managed Services | Apricot for Homelessness Services Quality Assurance Program