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Support
Customer support policies and available packages and add-ons
15 articles
Apricot Support | Customer Portal
Apricot Support | Who should I contact?
Apricot Support | Contacting Apricot Support
Apricot Support | Best practices for contacting supportWe will guide you through the "Best Practices" of contacting Apricot Support.
Apricot Support | Critical Cases and After-Hours SupportHow to contact us when an emergency happens outside of our support hours.
Apricot Support | Apricot Chat
Setting Up a Support CallHow to schedule a support call (prescheduled consultation) using your Support Package.
Apricot Support | Defect Severity and Resolution Timeframe
Apricot Support | Scheduled Maintenance
Apricot Packages and Add-Ons | Essentials, Pro, and EnterpriseGet to know the differences between the Apricot packages that Bonterra offers.
Apricot Packages and Add-Ons | Apricot Support Packages (Free and Add-On)This article covers our different support packages and what is included for each.
Apricot Packages and Add-Ons | Advanced Support Package
Apricot Packages and Add-Ons | Enhanced Support PackageIncrease efficiency, secure funding, and scale impact with Bonterra Enhanced Support.
Apricot Packages and Add-Ons | ASC Program Management Bundle
Apricot Packages and Add-Ons | Premier Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Premier Support.