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Support
Customer support policies and available packages and add-ons
30 articles
General FAQs and Best Practices
Getting started and general tips when working in Apricot
Equipment Needed to Access ApricotApricot is a web-based database. To access Apricot, you need a computer with internet access and an up-to-date internet browser.
How to Check Your Internet Speed
Clearing Cache and Cookies
Allow-listing Email Addresses#allowlist #whitelist #welcomelist
Accessing Apricot with a VPNAccessing Apricot abroad
Apricot TabsThe tabs across the top of your Apricot allow you to access different parts of the software.
Navigation Options - Tab OrderUsers can navigate Apricot for data entry using tab and other keyboard functions
Using Apricot PalettesPalettes or menus show the actions that are available on many Apricot pages. The actions are tailored to the specific page.
Dashboard Bulletins
Translating Apricot Pages Using Google TranslateThis article covers the configuration of Google Translate settings for users whose native language differs from that used in your Apricot
How to Locate a Record ID in ApricotThis article covers how to find any Record's ID when working in Apricot
Opening the Error ConsoleIf Support needs more information to identify an error, they may ask you to open the error console on your browser and take a screenshot.
Taking a ScreenshotInstructions to take a screenshot.
Apricot GlossaryView common Apricot terms in the Glossary below.
Apricot Support | Customer Portal
Apricot Support | Who should I contact?
Apricot Support | Contacting Apricot Support
Apricot Support | Best practices for contacting supportWe will guide you through the "Best Practices" of contacting Apricot Support.
Apricot Support | Critical Cases and After-Hours SupportHow to contact us when an emergency happens outside of our support hours.
Apricot Support | Apricot Chat
Setting Up a Support CallHow to schedule a support call (prescheduled consultation) using your Support Package.
Apricot Support | Defect Severity and Resolution Timeframe
Apricot Support | Scheduled Maintenance
Apricot Packages and Add-Ons | Essentials, Pro, and EnterpriseGet to know the differences between the Apricot packages that Bonterra offers.
Apricot Packages and Add-Ons | Apricot Support Packages (Free and Add-On)This article covers our different support packages and what is included for each.
Apricot Packages and Add-Ons | Advanced Support Package
Apricot Packages and Add-Ons | Enhanced Support PackageIncrease efficiency, secure funding, and scale impact with Bonterra Enhanced Support.
Apricot Packages and Add-Ons | ASC Program Management Bundle
Apricot Packages and Add-Ons | Premier Support PackageIncrease efficiency, secure funding and scale impact with Bonterra Premier Support.
Bonterra Billing Support
Resources related to making payments and managing invoices with Bonterra
Bonterra Payment Portal GuideThis guide will walk you through the key features of the portal, helping you manage your invoices, make payments, and set up recurring billing efficiently.