Social Solutions Global, Inc. (“SSG”) takes comprehensive measures to ensure that data is kept safe, confidential and recoverable in the case of a disaster. Social Solutions’ office sits behind a firewall which extensively controls, tracks, and reports access to our internal infrastructure. Our software meets current HUD Domestic Violence, HMIS, and Social Security Administration data management and security protocols, as well as minimum required FERPA and HIPAA standards.

Data Security

Apricot® uses user names and passwords to prevent unauthorized access and to

restrict user access within the application. Each unique user account is assigned access to programs and permission sets to restrict access to data and features in the system. Customer data is housed in two locations (U.S. at https://apricot.socialsolutions.com and Canada at https://apricotsoftware.ca) based on the location of the client. Data is stored using redundant AWS hardware technologies, SSG fault tolerant software, and journaling file systems.

Encryption

Social Solutions uses state-of-the-art equipment and technology to safeguard the confidential nature of your data. Your data is automatically encrypted while in transit between your computer and our servers as well as while in the database. Users access Apricot® software web application servers via secure HTTPS connection.

SOC 2

Our SOC2 Type 2 (SSAE18) report is a comprehensive document that describes Social Solutions security controls in the domains of Administrative, Physical, and Technical security. Apricot is certified SOC 2 Type II compliant. SSG security controls are reviewed by independent external auditors during audits for our SOC compliance.

Server Security

Each of our servers is individually governed by a system that is designed to prevent unexpected Internet data from being processed by our server software. IDS, virus scanning, automated system checks, and remote logging guard against unauthorized access. AWS implements electronic surveillance and multi-factor access control systems to secure its data centers. Data centers are staffed 24x7 by trained security guards, and access must be strictly authorized. Multiple availability zones allow Apricot to remain resilient in the face of most failure modes, including natural disasters or system failures1. In case of a disaster in our main AWS region, Social Solutions will have Apricot up and running between 24-48 hours in a backup AWS region.

Redundant Infrastructure and Backups:

  • 24/7/365 monitoring of up-time across the infrastructure

  • Redundant water, power, telecommunications, and internet connectivity to maintain continuous operations 

  • Uninterrupted power supply to reduce possible service outages

Retention Policy

  • Keep daily backups for 12 months 

Apricot Compliance Reports

  • SOC 2 Type II

  • HIPAA Assessment Type I

AWS Common Compliance Standards

  • SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)

  • SOC 2

  • SOC 3

  • PCI DSS Level 1

  • ISO 270012

More info here

Passwords

  • can be set to have a minimum length

  • can be set to contain non-alpha-numeric characters

  • can be set to expire

  • can be locked after a set # of invalid login attempts

  • can be changed by a local administrator

  • are not displayed upon entry and are encrypted

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