Read the article below to learn how to contact our support team.

Looking for information on Support SLA's? Visit this page on the Bonterra website.

Your account manager is well-informed on all our support add-ons. Please reach out to them to learn which package might be best for your organization here.

An Advanced Support Consultant (ASC) is a dedicated, subject-matter expert who partners with you. It is client-led consultation and provides one-on-one help.

Choose a block of support hours and work with your ASC to prioritize services that align to your objectives and needs. Consider the menu of services that include configuration services, reporting development, and utilization of best practices. Customization of packages is available as needed. Learn more here.

Take ASC support to the next level with this premium offering. The Enhanced Support package includes an ASC as a dedicated, subject-matter expert who partners with you. It is a client-led consultation and provides one-on-one help.

Choose from a block of hours for support with the ASC while enjoying on-demand training support and priority support response. Learn more here.

In an effort to better support our clients that have complex service program needs with a desire to take their platform use to the next level we have developed the ASC Program Management Bundle. Throughout our time supporting these clients we have found that the greatest blocker to success within a platform is the tendency of these clients to experience their individual service programs becoming siloed and misaligned with overarching organizational goals, complicating their approach to design and sustainable use of their platform. Learn more here.

In recognition of the increasing technical and compliance complexity, we are offering an upgraded support package designed to drive greater efficiency and support maintained funding. Our new Premier Support package includes priority support response, dedicated subject matter expertise, program management for project oversight and private training to meet your organization's unique needs. Learn more here.

If you would like to learn more about any of the Support Add-On packages or you do not see a package that fits your need, please contact the Account Management team here.

It doesn't end here! Become an expert yourself by taking Apricot Trainings. Learn more here.

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