IP Allowlist (IP Whitelist)

Secure your Bonterra Case Management Database by limiting access to specific IP addresses.

Updated over a week ago

Attention: Apricot is now Bonterra Case Management. Please bear with us as we update our screenshots to match our new name.

Basic Setup

Located in the Bonterra Case Management Settings, this allows the Bonterra Case Management instance to only be accessed from the designated IP addresses. Attempting to access the Bonterra Case Management database from an IP address not included in this list will result in a failure to complete the login process.

To add a new IP address to the allowlist/whitelist, type it into the blank text box and click Add. To remove an address, click the "x" next to the IP address.

How Do I Find A User's IP?

Users can find their IPs in multiple ways, but the simplest is to use a web service to get this information, such as https://www.ipchicken.com/, or by typing "my ip address" into the google search bar.

Find your IP address in Windows

  • Select Start > Settings > Network & internet > Wi-Fi and then select your network.

  • Under Properties, your IP address is listed next to "IPv4 address".

Other Access Issues

If an Bonterra Case Management site is using IP Whitelist, an approved IP address may not be able to access the site if they are using Cloudflare's DNS service.

To verify if you are using this service, use the url provided by Cloudflare for this purpose:

In order to access this Bonterra Case Management site, the service will need to be disabled. This setting may be on the computer itself or the router, so we can't provide exact steps for every case.

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