Backing Up / Extracting Data
Updated over a week ago

Many organizations may need to extract most or all their data within their lifecycle at SSG. Some organizations require regular back-ups of the data for security or auditing purposes.

SQL Back-Ups

Full database back-ups come in a SQL format compatible with MySQL Workbench. Accounts looking to receive a one time or recurring backup of their database can engage their account management team at

If you are looking to learn more about how your data is secured, please visit: Security FAQ

Excel Back-Ups

Accounts looking to extract data on their own in Excel or CSV files can extract the data through Apricot. Apricot provides a built in tool, "Data Archives", that is designed for this purpose. More information can be found in the following links:

Our Professional services team can also be contracted to export data in CSV/Excel format. Contact the account management team at to learn more!

Extracting Attachments

To extract attachments and files such as PDFs, JPGs, Word, etc. attached to records, Users must extract these on a one by one basis from the location of the file.

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