Learn how to troubleshoot common error messages found on the Apricot Results Reporting (ARR) platform.

If you see the below error page when attempting to open ARR, the most common cause is a network outage.

Please contact the Support team via Chat as soon as possible to report this error so our teams can verify the issue and work toward a speedy resolution.

If you can no longer open report folders you previously had access to (ex: the arrow next to a report folder no longer displays), this may indicate an issue with your user log-in.

First, verify whether your name is displayed at the top of the ARR page. If the name instead shows "not set," your user record will need to be modified and resaved within Apricot.

If you continue to encounter this issue after resaving, please contact Support to request an internal user sync.

This error may occur intermittently when attempting to schedule a report. This is due to an SAP defect as opposed to an issue with Apricot Results Reporting.

We recommend toggling the Locale settings in your user preferences, then re-scheduling the report to continue. First, click the user icon in the top-right corner of ARR and select Settings.

In the Account Preferences section, open the 'Locale and Time Zone' tab. Select a new option in the dropdown fields and click Save to confirm your changes.

Repeat these steps to toggle the settings back to the appropriate selections if necessary, then reschedule your report. If you continue to encounter this error, please contact the Support team for assistance.

A report will typically time out after attempting to run for 10 minutes, returning no data and sometimes showing the above message or a Communication Error. The best course of action is to let the report run until completion, then use the Advanced Refresh option shown below:

The pop-up window tells you the amount of time each query in the report took to refresh. Any query with a duration over 9 minutes is attempting to return too much data; we recommend removing unused objects from these queries and using additional filters to reduce the scope of data.

Another less common error for the same issue is "Unexpected behavior: GC overhead limit exceeded." This can indicate a more complex report query.

In this case, the query filters likely contain sub-queries, OR statements, or filters such as "Different From Pattern" or "Matches Pattern". Using alternative approaches to simplify the query can increase performance.

If you continue to encounter similar errors after these steps, the Results team can offer guidance on additional optimization techniques.

If it appears that your report data significantly mismatches what you expect to see in your report, it's possible you're using a "Null" or "Is Not Null" filter on a Date field. These filters are not supported in ARR, specifically within query filters. Click here for more details.

For any other errors encountered within Apricot Results Reporting, please contact the Support team for assistance.