As an administrator, you are able to unlock other users' accounts if they are unsuccessful in doing it on their own. Follow the steps below to unlock their account if your organization uses Role-Based Permissions.

At the top of the Apricot page, make sure you're located in the Administrator tab. From this view, expand the Access Control category in the navigation bar and select 'Users'.

Click on the locked user account to go to their User Details page.

In the Security section, click 'Force Password Reset'. This will automatically direct the user to reset their password at their next login attempt from the Apricot login page.

Once the user's password has been changed, the 'Force Password Reset' button on this page will no longer be grayed out.

Note: Clicking 'Send Password Reset Email' will instead send an email to the email address on file as long as it's the same email address the user's account was initially created with.