Apricot Support is available Monday - Friday from 7 AM - 7 PM CST.

The best way to contact support afterhours is by email at customer.care@socialsolutions.com

All tickets are handled on the next business day if they were entered afterhours.

If you are experiencing an issue that cannot wait until the next business day because it is halting your organizations ability to input data you can call our afterhours support line. Calling the line with a non-emergency may be subject to a fine. Please only use this line if you are experiencing a major functionality issue that prevents users from being able to use software. This is what we would consider an Severity 1 issue.

An agent will triage your call and connect you with a support representative to resolve the issue.

Apricot Emergency Afterhours Support: 512-473-6301

If you are unable to log in to your account try these things before contacting the After Hours Line:

If you forget your password, you can have a new one emailed to you by selecting 'Forgot Your Password' on the main login page.

If you have received a message that indicates you have been locked out due to too many failed log-in attempts, please see our User Lock-Out Article Here.

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